Privacy Policy

1. Introduction

HealthNet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.

2. Information We Collect

We collect several types of information from and about users of our Platform:

Personal Information

• Name, email address, phone number
• National Identity Card (NIC) number
• Date of birth and gender
• Residential address and postal code
• Emergency contact information

Medical Information

• Blood group and medical history
• Appointment records and medical reports
• Prescriptions and treatment information
• Health conditions and allergies

Technical Information

• IP address and browser type
• Device information and operating system
• Usage data and platform interactions
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Platform
• To facilitate appointment bookings with healthcare providers
• To improve, personalize, and expand our services
• To communicate with you about appointments and health updates
• To process payments and prevent fraudulent transactions
• To send you newsletters and promotional materials (with your consent)
• To comply with legal obligations and protect our rights
• To analyze usage patterns and improve user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Healthcare Providers

We share relevant medical information with doctors and healthcare providers you book appointments with to facilitate your treatment.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.

For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests from public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for data transmission
• Secure servers with regular security audits
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery plans
• Employee training on data protection and privacy

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at privacy@healthnet.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@healthnet.com
• Phone: +94 11 234 5678
• Address: 123 Health Street, Colombo, Sri Lanka